Returns and Exchanges Policy

We will gladly exchange or refund your unused purchase if you return it within 14 days of receipt. Unused or defective merchandise may be returned to Balticflyfisher at any time, within 14 days from the date of purchase. All returned items must be returned as new and with all packaging / labels still attached. If you wish to exchange a product, a further postal charge may apply.

General Returns & Exchanges

If you are returning an item for an exchange or refund, and the goods are not faulty, you must do this within 14 days. Return postage costs are the responsibility of the customer. If you require an exchange, a further postage cost may apply. Please notify us immediately via email and return your goods to:

Balticflyfisher
Beekfeld 7
21255 Tostedt
Germany
Tel : +49 4182 291312

Please include the following items with your returned goods:

  1. Copy of your invoice/receipt
  2. Your full name and address
  3. Your day time telephone number

We will then process your exchange or refund upon receipt.

NB: We strongly recommend you use a recorded/insured delivery service as we regret that we cannot be held responsible for returned goods lost in transmit.

Faulty Goods Returns or Exchanges

If an item is found to be faulty or damaged, please notify us immediately via email and return your goods to:

Balticflyfisher
Beekfeld 7
21255 Tostedt
Germany
Tel : +49 4182 291312

Please include the following items with your returned goods:

  1. Copy of your invoice/receipt
  2. Your full name and address
  3. Your day time telephone number
  4. Full details of the fault
  5. Proof of postage costs

We will then process your exchange or refund upon receipt and reimburse your postage costs.

NB: We strongly recommend you use a recorded/insured delivery service as we regret that we cannot be held responsible for returned goods lost in transmit.

Refunds

On returns, we can only refund the costs via the original payment method used for the purchase. We will mail you when we have refunded your payment.